Shop Profile

At Ruby Plaza, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Plaza shop, so you know you can shop with confidence. For additional background information on this shop, choose the About Us tool which can be found to your left.

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Napa Valley Jewels Profile:

Overview of Napa Valley Jewels

"Wine Country Art to Wear -- Artisan Adornments of Distinction" FREE SHIPPING for december- Our jewelry is ALL ONE OF A KIND! by Donna Houck

Our Service Pledge To You
We try to respond to all orders within 48 hours, unless we notify you of changes. We also guarantee the authenticity of all our items

Please be sure to check for correct fit - before ordering any piece of jewelry, this will help eliminate any potential disappointments.

We will try to provide you with correct measurements in all our listings.

Each piece of jewelry will come wrapped in tissue and placed in a 'gold' lame' gift bag or a gift box.

Return Policy
This shop uses the standard Ruby Plaza Return Policy as follows:

1. If you are not pleased with your Ruby Plaza purchase, simply contact the shop owner where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee if stated in the shop owner's Terms Of Sale at the time of purchase.
2. The shop owner will acknowledge your return request within 3 days.
3. You will ship the item back to the shop within 3 days of the acknowledgement:
   • The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
   • We recommend you use delivery tracking and get a delivery receipt.
   • The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.
4. After the shop owner verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the shop owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.

This shop offers the following Terms of Sale.

This shop also sells Exclusively on Ruby Plaza's sister site Ruby Lane.

Be sure to visit our other shop on Ruby Lane, Napa Valley Jewels Boutique

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