Shop Profile

At Ruby Plaza, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Plaza shop, so you know you can shop with confidence. For additional background information on this shop, choose the About Us tool which can be found to your left.

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Tlalli Designs Profile:

Overview of Tlalli Designs

The Mexico you never knew. Ken Edwards Stoneware, Otomí Pillows, and much, much more. . .

Our Service Pledge To You
We are committed to providing our clients with high-quality handmade craftsmanship by master artisans at a reasonable price. We have developed personal relationships with all the artisans with whom we work and have extensive knowledge of their production techniques.

Because we maintain all our inventory at our location in Seattle, we are able to personally inspect every item before we ship it to you. This policy also allows us to ship your purchase quickly, usually within two (2) business days of receiving payment.

Finally, we want all of our clients to be completely satisfied with their purchases and offer a 14-day unconditional refund policy. If something doesn't meet your expectations, just ship it back to us and we'll refund your purchase price plus initial shipping.

Return Policy
This shop uses the standard Ruby Plaza Return Policy as follows:

1. If you are not pleased with your Ruby Plaza purchase, simply contact the shop owner where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee if stated in the shop owner's Terms Of Sale at the time of purchase.
2. The shop owner will acknowledge your return request within 3 days.
3. You will ship the item back to the shop within 3 days of the acknowledgement:
   • The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
   • We recommend you use delivery tracking and get a delivery receipt.
   • The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.
4. After the shop owner verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the shop owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.

This shop offers the following Terms of Sale.

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